Highfields
At a Glance
The information you need to decide whether this home warrants a closer look.
Nursing homes
Staff warmth score
of reviewers answered yes
Good to know
- Registered beds42
- SpecialismsCaring for adults over 65 yrs, Dementia, Physical disabilities
- Last inspected2024-01-10
The Evidence
What the review data, the inspection reports, and the dementia-care evidence base tell us about this home.
What families say
Families describe a warm atmosphere where residents' rooms feel personal rather than clinical, decorated with familiar items that bring comfort. Staff are consistently described as approachable and willing to accommodate special requests, creating an environment where both residents and visitors feel genuinely welcomed.
The eight family priority themes
- Staff warmth72
- Compassion & dignity72
- Cleanliness72
- Activities & engagement68
- Food quality68
- Healthcare72
- Management & leadership74
- Resident happiness70
What inspectors found
Inspected 2024-01-10
Is this home safe?
Is the care effective?
Inspectors awarded a Good rating for Effectiveness, which covers training, care planning, access to healthcare professionals, and nutritional support. No specific examples of care plan content, GP access arrangements, or dementia training programmes are included in the published report. The home is registered to support people living with dementia and those with physical disabilities, which implies some level of specialist knowledge, but the inspection text does not confirm what that looks like in practice.Is this home caring?
The Caring domain, which covers staff warmth, dignity, respect, and support for independence, was rated Good at the June 2024 inspection. The published report does not include any direct observations of staff interactions, resident testimony about how they are treated, or examples of dignity being upheld in practice. This is the domain families care most about, and the absence of supporting detail in the published text is a gap worth filling on a visit.Is the home responsive?
The Responsive domain, covering activities, individual engagement, and end-of-life planning, was rated Good at the June 2024 inspection. No detail about the activity programme, how activities are tailored to individuals, or how end-of-life wishes are recorded is available in the published report. The home supports people living with dementia, which means individual engagement is particularly important for residents who cannot join or follow group activities.Is the home well-led?
Leadership and governance were rated Good at the June 2024 inspection. A named registered manager, Ms Hannah Rachel Marilyn Marchant, and a nominated individual, Mr Paul Rigby, are recorded. The home has a history of eight inspections, including a previous Inadequate rating, which means leadership has had to drive a significant improvement. The published report does not include observations about management visibility, staff culture, or how the home handles complaints.
Source: CQC inspection report →
What the evidence base says
Highfields specialises in dementia care alongside support for older adults and those with physical disabilities. The home has integrated practical memory aids throughout the building to help residents maintain their independence and feel more oriented in their daily lives. All areas worth probing directly during a visit.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfields Nursing Home has moved from Inadequate to a Good rating across all five domains in its most recent assessment, which is a meaningful improvement. However, the published inspection report contains very limited specific detail, so most scores reflect the Good rating rather than direct observations, quotes, or named examples.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where residents' rooms feel personal rather than clinical, decorated with familiar items that bring comfort. Staff are consistently described as approachable and willing to accommodate special requests, creating an environment where both residents and visitors feel genuinely welcomed.
What inspectors have recorded
The team's compassionate approach particularly shines through during end-of-life care, where families have found real comfort in the dignity and kindness shown. Some families have raised concerns about staffing levels affecting the consistency of care, something worth discussing directly with management when visiting.
How it sits against good practice
If you're considering Highfields, a visit will help you understand whether their approach to care feels right for your family.
Worth a visit
Highfields Nursing Home, at 330 Highbury Road in Nottingham, was assessed in June 2024 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from a previous Inadequate rating and represents a genuine turnaround. The home cares for up to 42 people, including those living with dementia and those with physical disabilities, and has a named registered manager in post. The main uncertainty here is that the published inspection report contains almost no specific detail. There are no direct quotes from residents or relatives, no inspector observations about what staff actually do, and no named examples of good practice. A Good rating is encouraging, but without the supporting evidence it is not possible to know what daily life looks like for your mum or dad. Before making a decision, visit the home during a mealtime or activity session, ask to see last week's actual staffing rota (not just a template), and ask the manager how long the current permanent team has been in place. Also ask how the home shares information with families when something changes in your parent's condition.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highfields measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highfields describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in dedicated dementia care
Dedicated nursing home Support in Nottingham
When families visit Highfields Nursing Home in Nottingham, they often comment on how content their loved ones seem. The staff here understand that genuine care means taking time to know each resident personally, and that shows in the way they approach both daily routines and those difficult final days.
Who they care for
Highfields specialises in dementia care alongside support for older adults and those with physical disabilities.
The home has integrated practical memory aids throughout the building to help residents maintain their independence and feel more oriented in their daily lives.
“If you're considering Highfields, a visit will help you understand whether their approach to care feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
The DCC Verdict
Our editorial view, built from the three lenses: what families tell us, what inspectors record, and how the home sits against good dementia-care practice.
DCC Family Score
Highfields Nursing Home has moved from Inadequate to a Good rating across all five domains in its most recent assessment, which is a meaningful improvement. However, the published inspection report contains very limited specific detail, so most scores reflect the Good rating rather than direct observations, quotes, or named examples.
Homes in East Midlands typically score 68–82.The three-lens summary
What families tell us
Families describe a warm atmosphere where residents' rooms feel personal rather than clinical, decorated with familiar items that bring comfort. Staff are consistently described as approachable and willing to accommodate special requests, creating an environment where both residents and visitors feel genuinely welcomed.
What inspectors have recorded
The team's compassionate approach particularly shines through during end-of-life care, where families have found real comfort in the dignity and kindness shown. Some families have raised concerns about staffing levels affecting the consistency of care, something worth discussing directly with management when visiting.
How it sits against good practice
If you're considering Highfields, a visit will help you understand whether their approach to care feels right for your family.
Worth a visit
Highfields Nursing Home, at 330 Highbury Road in Nottingham, was assessed in June 2024 and rated Good across all five inspection domains: Safe, Effective, Caring, Responsive, and Well-led. This is a significant improvement from a previous Inadequate rating and represents a genuine turnaround. The home cares for up to 42 people, including those living with dementia and those with physical disabilities, and has a named registered manager in post. The main uncertainty here is that the published inspection report contains almost no specific detail. There are no direct quotes from residents or relatives, no inspector observations about what staff actually do, and no named examples of good practice. A Good rating is encouraging, but without the supporting evidence it is not possible to know what daily life looks like for your mum or dad. Before making a decision, visit the home during a mealtime or activity session, ask to see last week's actual staffing rota (not just a template), and ask the manager how long the current permanent team has been in place. Also ask how the home shares information with families when something changes in your parent's condition.
The three questions to ask when you visitSave this home. Compare it against your shortlist.
Let our analysis show you how Highfields measures up against the other homes you’re considering. Free account.
In Their Own Words
How Highfields describes itself — collected from its own website. DCC has not edited or independently verified the content in this tab.
Where kindness meets comfort in dedicated dementia care
Dedicated nursing home Support in Nottingham
When families visit Highfields Nursing Home in Nottingham, they often comment on how content their loved ones seem. The staff here understand that genuine care means taking time to know each resident personally, and that shows in the way they approach both daily routines and those difficult final days.
Who they care for
Highfields specialises in dementia care alongside support for older adults and those with physical disabilities.
The home has integrated practical memory aids throughout the building to help residents maintain their independence and feel more oriented in their daily lives.
Management & ethos
The team's compassionate approach particularly shines through during end-of-life care, where families have found real comfort in the dignity and kindness shown. Some families have raised concerns about staffing levels affecting the consistency of care, something worth discussing directly with management when visiting.
The home & environment
The home has incorporated thoughtful touches throughout, with memory aids in corridors and communal areas that help residents navigate their surroundings more confidently. While visitor facilities are limited, the focus remains firmly on creating spaces that work for residents.
“If you're considering Highfields, a visit will help you understand whether their approach to care feels right for your family.”
DCC does not edit or curate content in this tab. For independently curated information, see The Evidence and DCC Verdict.
